windsor suites lobby
Health & Safety
 

Clean & Safe, Together

The safety, health, and well-being of our guests and colleagues remains our top priority at The Windsor Suites. In this spirit, we’ve taken time to re-imagine the experience within our hotel to maintain the highest possible health and safety standards. Though this paves the way for a different kind of hotel stay, hospitality remains at the heart of what we do. We look forward to welcoming you to our hotels and maintaining a clean and safe travel experience together with you. 

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Hand Hygiene & Masks

  • We are happy to provide masks to guests should they need one.
  • Hand sanitizer stations are readily available in all public areas.
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Cleaning & Sanitation

  • We clean and disinfect all high-touch areas and public spaces multiple times daily using our Electrostatic Disinfecting Gun.
  • After each guest checkout, rooms are thoroughly cleaned using industrial grade disinfectant. Our team cleans all high-touch areas—door handles, light switches, TV remotes, thermostats and nightstands—as well as bathrooms with added vigilance.
  • Stayover housekeeping service is now available upon request only. If you wish to receive housekeeping service for stays of 3 nights or more, please notify our Guest Services team upon arrival, or 24 hours prior to your desired service.
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Social Distancing

  • Guests are requested to practice physical distancing by standing at least six feet away from other groups at all times.
  • Our colleagues practice physical distancing by standing at least six feet away from guests and other employees.
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Amenities

  • Our on-site restaurants and bars have revised their hours and menus. Click here to learn more.
  • Our rooftop Pool and Sky Deck is open daily from 9am-8pm, featuring breathtaking city views and our custom fire pit.
  • We have a streamlined and safe process for receiving food and grocery deliveries at the hotel.
  • We offer a curated list of local restaurants with to-go or delivery options.
  • Our valet team will offer to sanitize all interior touch points of your vehicle prior to returning safely to your care.
  • Those that are unable to have others handle your vehicle as a result of specific medical conditions may reach out to our valet team prior to your stay by contacting isinko@spplus.com or ashyte@spplus.com.
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Service at a Distance

  • Our colleagues are trained to deliver contact-less service, including touch-less check-in, check-out and ongoing help as needed.
  • To minimize in-room contact, our team will not enter a guest room if a guest is present except under emergency circumstances.
  • The experience of our guests remains our focus. Our Guest Experience teams are here for you—24 hours a day.
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Building Access

  • The Windsor Suites is locked overnight (9pm-6:30am) with access limited to guests with current reservations.

Please contact contactus@thewindsorsuites.com or (215) 981-5678 if you have any questions or concerns.